Human resource management

HR (Human Resource) and CRM (CustomerRelationship Management):-

Human Resource, It is a group of individual people that builds the workforce for an organization, business sector or an economy. These are the people behind every set of labor, talent and manpower.

CRM,  is a widely implemented model for managing a company’s interactions with customers,  clients, and sales prospects. It involves the use of technology to organize, automate and synchronize business process.

What exactly is learnt in this field?

HR: It is basically the group of people behind the management of human force, human capital, task force, manpower in every Organisation. This field is completely related to learning the skills to manage any task and any amount of people in the most desired form.

CRM: In this field the thing that is done is learning various form of patterns generated on the basis of reports and the actual facts and figures presented in the finance department of the organisation and based on this facts and figures design the most appropriate charts and cluster to analyse the patters that are most accurate for the companies growth and profits.

Career prospects:-

HR: in every company and org the HR people are required. HR managers can seek employment in corporate houses, multinational companies, banking and financial institutions and public and private sector industries. The students from various institute are interviewed by the HR’s and then placed in different location to manage and conduct.

CRM: it is a career potential. Actually it is thought to be the field of experts but in the present sensus the freshers are also applying for it. CRM as a career choice helps students and others gain an insight into how the business processes align along with customer relationship management.

Facts and Figures:-

HR:

1.       Indian workers are more satisfied.

2.       Less than 3% of HR heads sit on the board of companies.

3.       99% of india’s 3.57 million SMEs don’t follow contemprory HR practises.

4.       68% of the fortune 500 companies do not have different female boardroom member.

CRM:

1.       On Demand CRM vendor  estimated the 2008 on-demand CRM software market at $1.7 billion in subscription revenue alone and forecasted a double digit compound annual growth rate of 17.4% from 2007 through 2013.

2.       The SaaS industry reached $3.7 billion in 2006 and is forecast to grow at a cumulative rate of 32 percent per year through 2011, reaching revenues of approximately $15 billion, according to an estimate from technology research firm IDC.

3.       CRM license revenue and maintenance revenue together are expected to surpass the $10 billion mark globally by yearend 2012

4.       By 2012, CRM sector is projected to account for over 42% of the market.

Exams:

HR:

1.       SHRM certification exams.

2.       Psychometric exams.

3.       Aptitude Exams.

4.       Personality test.

5.       Language and skills managemnet exams.

CRM:

1.       Oracle On demand CRM exam

2.       Microsoft Dynamics CRM certification Exams.

3.       MB2-632 CRM exams.

4.       Siebel CRM 8 Business Analyst Exam.

5.       MB2-868 Microsoft Dynamics CRM exam.

Popular Software/Technology:-

HR:

1.       Web Based Human Capital Management Solution.

2.       Employee Wise (TM) IBM Beacon.

3.       HR software By JSM Technologies.

CRM:

1.       CRM On-Demand Tech.

2.       CRM SaaS Technology.

3.       Buddhi Software.

Nature Of Job:-

HR:

Their job is quiet efficient and can be managed from any part of world with not much resources required. Their field set is to recurit all type of people based on the requirements mentioned.

CRM:

Their job is to maintain and analyse the records and form patters based on the cluster of data given in the companis charge sheets and reports. And based on this reports the pattern matching and decision controls are taking place.

Conclusion:

HR:

Though there is a major growth in this field in India in present scenario there are less not equal measure of women taking part. And also the the field is most required than too there is no hold on External and internal audits and the higher board.

CRM:

The present scenario based on the aboe data and fact explains that this is generally the largest growing section in the companies these days.it helps in [preventing various losses and hence is mostly popular in the present scenario in various set of companies and organisations. 


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