Human Resource, It is a group of individual
people that builds the workforce for an organization, business sector or an
economy. These are the people behind every set of labor, talent and manpower.
CRM,
is a widely implemented model for managing a company’s interactions with
customers, clients, and sales prospects.
It involves the use of technology to organize, automate and synchronize
business process.
What exactly is learnt in this field?
HR: It is basically the group of people
behind the management of human force, human capital, task force, manpower in
every Organisation. This field is completely related to learning the skills to
manage any task and any amount of people in the most desired form.
CRM: In this field the thing that is done
is learning various form of patterns generated on the basis of reports and the
actual facts and figures presented in the finance department of the
organisation and based on this facts and figures design the most appropriate
charts and cluster to analyse the patters that are most accurate for the
companies growth and profits.
Career prospects:-
HR: in every company and org the HR people
are required. HR managers can seek employment in corporate houses,
multinational companies, banking and financial institutions and public and
private sector industries. The students from various institute are interviewed
by the HR’s and then placed in different location to manage and conduct.
CRM: it is a career potential. Actually it
is thought to be the field of experts but in the present sensus the freshers
are also applying for it. CRM as a career choice helps students and others gain
an insight into how the business processes align along with customer
relationship management.
Facts and Figures:-
HR:
1.
Indian workers are more
satisfied.
2.
Less than 3% of HR heads sit on
the board of companies.
3.
99% of india’s 3.57 million
SMEs don’t follow contemprory HR practises.
4.
68% of the fortune 500
companies do not have different female boardroom member.
CRM:
1.
On Demand CRM vendor estimated the 2008 on-demand
CRM software market at $1.7 billion in subscription revenue alone and
forecasted a double digit compound annual growth rate of 17.4% from 2007
through 2013.
2.
The SaaS industry reached $3.7
billion in 2006 and is forecast to grow at a cumulative rate of 32 percent per
year through 2011, reaching revenues of approximately $15 billion, according to
an estimate from technology research firm IDC.
3.
CRM license revenue and
maintenance revenue together are expected to surpass the $10 billion mark
globally by yearend 2012
4.
By 2012, CRM sector is
projected to account for over 42% of the market.
Exams:
HR:
1.
SHRM certification exams.
2.
Psychometric exams.
3.
Aptitude Exams.
4.
Personality test.
5.
Language and skills managemnet
exams.
CRM:
1.
Oracle On demand CRM exam
2.
Microsoft Dynamics CRM
certification Exams.
3.
MB2-632 CRM exams.
4.
Siebel CRM 8 Business Analyst
Exam.
5.
MB2-868 Microsoft Dynamics CRM
exam.
Popular Software/Technology:-
HR:
1.
Web Based Human Capital
Management Solution.
2.
Employee Wise (TM) IBM Beacon.
3.
HR software By JSM
Technologies.
CRM:
1.
CRM On-Demand Tech.
2.
CRM SaaS Technology.
3.
Buddhi Software.
Nature Of Job:-
HR:
Their job is quiet efficient and can be
managed from any part of world with not much resources required. Their field
set is to recurit all type of people based on the requirements mentioned.
Their job is to maintain and analyse the
records and form patters based on the cluster of data given in the companis
charge sheets and reports. And based on this reports the pattern matching and
decision controls are taking place.
Conclusion:
HR:
Though there is a major growth in this
field in India in present scenario there are less not equal measure of women
taking part. And also the the field is most required than too there is no hold
on External and internal audits and the higher board.
CRM:
The present scenario based on the aboe data
and fact explains that this is generally the largest growing section in the
companies these days.it helps in [preventing various losses and hence is mostly
popular in the present scenario in various set of companies and organisations.
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